Refund policy
You have the legal right to withdraw from your purchase within 14 days of receiving your item(s) without giving any reason. Once you notify us of your intent to return, you then have an additional 14 days to send the item(s) back.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@georgeselysee.com. Please note that returns will need to be sent to the following address:
Return Address:
GÉORGÉS ÉLYSÉE
6 Boulevard Gambetta, 244
06000 Nice, FRANCE
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@georgeselysee.com.
Return Shipping Costs
If the item is faulty, damaged, or incorrect, we will cover the return postage and provide a return label.
If returning for other reasons (e.g. change of mind), you are responsible for the return shipping cost unless otherwise stated.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at georgeselysee@georgeselysee.com.
Legal Reference
This return policy is in accordance with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.