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Frequently Asked Questions
Shipping & Delivery
- All our items are custom-made and shipped directly from London, United Kingdom. We proudly support local craftsmanship.
- Production typically takes 1–3 business days. Shipping within the UK takes 1–3 working days. For international orders, delivery usually takes 3–7 working days depending on location.
- Yes, we offer international shipping to most countries worldwide. Delivery times and charges vary depending on destination.
Orders & Payments
- Simply browse our collections, choose your product, select your options, and proceed to checkout. Each product is made to order.
- We accept major credit and debit cards, Apple Pay/Google Pay, PayPal, Stripe and other secure payment.
- We are unable to change the method of payment and/or currency.
- For your safety, security checks every payment at the time of purchase.
- Since production starts quickly, we recommend contacting us immediately after placing your order. We cannot guarantee changes after processing begins.
- If you require an invoice for your order please contact our costumer service and we will send to your E-mail address.
- Absolutely. Your information is kept strictly confidential and is only shared with your consent or when legally required. For more information, please refer to our Privacy Policy.
Returns & Refunds
- We offer a return window of 14 days from the date of delivery.
If you would like more information or need assistance, feel free to contact our support team — we’re here to help.
- If you receive a damaged or defective item, please notify us immediately via email.
- If your item is faulty or incorrect, return shipping is covered. For all other cases, returns are not free.
Products & Quality
- All items are handmade to order in our London studio using premium materials and sustainable practices.
- Yes, we prioritise eco-conscious materials and practices in every stage of production.
Contact us
- You can reach us via email at [support@georgeselysee.com] or through the contact form on our website. We typically respond within 24 hours.
- Yes, we offer customer support in multiple languages including English, French, German, Spanish, and Italian. Feel free to contact us in your preferred language.